Privacy policy

Yevialy operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Yevialy is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

TERMS OF SERVICE

Please read these Terms of Service carefully before accessing or using our website. By accessing any part of this site, you agree to be bound by these terms.

1. Online Store Terms

By using our website, you confirm that you are at least the age of majority in your country or state, or that you have received permission from a parent or guardian to use this website.

You may not use our products or services for any illegal or unauthorized purpose. You must not violate any laws in your jurisdiction while using our website.

2. Products & Services

We make every effort to display our products as accurately as possible. However, we cannot guarantee that your device’s display will accurately reflect the actual colors or details of the products.

We reserve the right to:

• Modify product descriptions or prices at any time
• Limit product availability
• Discontinue products without notice

All product information is subject to change without prior notice.

3. Orders & Payments

When you place an order with Yevialy, you agree to provide accurate and complete information.

We reserve the right to refuse or cancel any order for reasons including:

• Suspected fraudulent activity
• Incorrect pricing information
• Product availability issues
• Errors in customer information

If your order is canceled after payment has been processed, we will provide a refund according to our refund policy.

4. Shipping & Delivery

We work hard to process and deliver your orders as quickly as possible.

Delivery times may vary depending on your location, shipping method, and other circumstances beyond our control.

Yevialy is not responsible for delays caused by:

• Customs processing
• Carrier delays
• Weather conditions
• Incorrect shipping information provided by customers

5. Returns & Refunds

Your satisfaction is important to us.

If you are not completely satisfied with your purchase, please contact our customer support team. Returns and refunds are handled according to our Refund Policy.

Products must meet the return requirements before a refund or exchange can be processed.

6. Intellectual Property

All content on this website, including but not limited to text, images, graphics, logos, designs, and trademarks, is owned by or licensed to Yevialy.

You may not copy, reproduce, distribute, or use any website content without our written permission.

7. User Information

By submitting information to our website, you agree that your information is accurate and up to date.

We respect your privacy and handle your personal information according to our Privacy Policy.

8. Third-Party Services

Our website may include links or services provided by third parties.

We are not responsible for the content, accuracy, or policies of third-party websites or services.

Your use of third-party services is subject to their own terms and policies.

9. Limitation of Liability

Yevialy is not responsible for any indirect, incidental, or consequential damages resulting from the use of our website or products.

Our services are provided on an “as available” basis without warranties of any kind unless otherwise required by law.

10. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.

Any changes will be posted on this page. Your continued use of our website after changes are made means you accept the updated terms.

REFUND POLICY

At Yevialy, customer satisfaction is our top priority. We want you to love your purchase and have a great shopping experience.

If you are not completely satisfied with your order, please contact us and we will do our best to assist you.

1. Return Eligibility

We accept returns within 30 days of receiving your order.

To be eligible for a return, your item must meet the following conditions:

• The item must be unused and in its original condition
• The item must include original packaging
• Proof of purchase or order information must be provided

Items that are damaged, used, or missing original packaging may not be eligible for a refund.

2. Return Process

To request a return, please contact our customer support team:

Email: service@yevialy.com

Please include:

• Order number
• Reason for return
• Photos or videos of the product (if applicable)

Our team will review your request and provide further instructions.

Please do not send items back without contacting us first.

3. Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund.

If your return is approved, your refund will be processed to your original payment method.

Please allow 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

Please provide photos or videos showing the issue, and we will help arrange a replacement or refund.

5. Non-Refundable Items

Certain items may not be eligible for refunds, including:

• Items damaged due to improper use
• Items returned without approval
• Gift cards
• Final sale items (if applicable)

6. Return Shipping

Customers are responsible for return shipping costs unless:

• The product arrived damaged
• The wrong item was sent
• The issue was caused by our error

Original shipping fees are non-refundable unless required by applicable laws.

7. Order Cancellation

Orders can only be canceled within 24 hours after purchase.

Once an order has been processed or shipped, cancellation requests may not be accepted.

Thank you for shopping with Yevialy. We appreciate your trust and are always here to help.

SHIPPING POLICY

At Yevialy, we are committed to providing a smooth and reliable shopping experience. We carefully prepare and ship every order to ensure your products arrive safely and on time.

Please review the shipping information below before placing your order.

1. Order Processing Time

All orders are processed within 1-3 business days after payment confirmation.

Once your order has been shipped, you will receive a confirmation email with tracking information.

Please note that processing times may be slightly delayed during holidays, promotional events, or high-volume periods.

2. Shipping Time

Our standard delivery time is:

Estimated Delivery Time: 7-14 Business Days

Delivery times may vary depending on your location, shipping method, customs processing, and other factors beyond our control.

Please allow additional time for your order to arrive during busy seasons.

3. Order Tracking

Once your order has been shipped, we will send you a tracking number via email.

You can use this tracking information to check the status of your delivery.

Please allow 24-48 hours for tracking information to update after shipment.

4. Shipping Address

Customers are responsible for providing accurate and complete shipping information.

Please double-check your:

• Name
• Shipping address
• Apartment/unit number
• Contact information

Yevialy is not responsible for delays or lost packages caused by incorrect shipping information provided by customers.

5. Customs & Import Duties

For international orders, customs duties, taxes, or additional fees may apply depending on your country’s regulations.

Any customs charges are the responsibility of the customer.

6. Delayed or Lost Packages

While we do our best to ensure timely delivery, some delays may occur due to circumstances outside of our control, including:

• Weather conditions
• Customs inspections
• Carrier delays
• Incorrect address information

If your order has not arrived within the expected delivery timeframe, please contact our customer support team and we will assist you.

About Us

Bringing Creativity, Beauty & Joy Into Everyday Life

At Yevialy, we believe that the little things in life can create the biggest moments of happiness.

Our mission is simple — to discover unique, thoughtful, and inspiring products that bring creativity, comfort, and joy into your everyday experience.

From charming handmade crafts to carefully selected lifestyle essentials, every product we offer is chosen with one goal in mind: to make your life more beautiful and meaningful.

CONTACT

📩 Have any questions or special requests?

Feel free to reach out to us anytime! Email: service@yevialy.com