REFUND POLICY

At Yevialy, customer satisfaction is our top priority. We want you to love your purchase and have a great shopping experience.

If you are not completely satisfied with your order, please contact us and we will do our best to assist you.

1. Return Eligibility

We accept returns within 30 days of receiving your order.

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused and in its original condition
  • The item must include original packaging
  • Proof of purchase or order information must be provided

Items that are damaged, used, or missing original packaging may not be eligible for a refund.

2. Return Process

To request a return, please contact our customer support team:

Email: service@yevialy.com

Please include:

  • Order number
  • Reason for return
  • Photos or videos of the product (if applicable)

Our team will review your request and provide further instructions.

Please do not send items back without contacting us first.

3. Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund.

If your return is approved, your refund will be processed to your original payment method.

Please allow 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

Please provide photos or videos showing the issue, and we will help arrange a replacement or refund.

5. Non-Refundable Items

Certain items may not be eligible for refunds, including:

  • Items damaged due to improper use
  • Items returned without approval
  • Gift cards
  • Final sale items (if applicable)

6. Return Shipping

Customers are responsible for return shipping costs unless:

  • The product arrived damaged
  • The wrong item was sent
  • The issue was caused by our error

Original shipping fees are non-refundable unless required by applicable laws.

7. Order Cancellation

Orders can only be canceled within 24 hours after purchase.

Once an order has been processed or shipped, cancellation requests may not be accepted.

8. Contact Us

If you have any questions about our Refund Policy, please contact us:

Email: service@yevialy.com

Thank you for shopping with Yevialy. We appreciate your trust and are always here to help.